Pan Pacific Hanoi Business photoPan Pacific Hanoi Skyline photoPan Pacific Hanoi Room photo

Pan Pacific Hanoi – A Favorite for Families in Hanoi

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From$103 /night
Check-in
08Aug
Check-out
09Aug
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

1 Thanh Nien Road, Hanoi, 0
-
Near Tran Quoc Pagoda
Great
8.2
8.6
/10
4.8
4.4
/5

5-star hotel with West Lake views in Hanoi

Hotel Overview

Pan Pacific Hanoi sits twenty floors above the city, providing views of West Lake, Truc Bach Lake, and the Red River. The hotel is 2.8 km from Thang Long Water Puppet Theatre and less than a 10-minute drive from Hoan Kiem Lake and Ba Dinh Square. Guests have access to the Pacific Club Lounge on the 17th floor, which offers a full Asian and Western food buffet during evening cocktails along with champagne, wine, and beer.

Rooms & Suites

The 236 rooms and suites feature flat-screen LCD TVs, fully-stocked minibars, and en suite bathrooms with French amenities. Studio Suites and 2-Bedroom Premier Suites include separate living areas, kitchenettes, and washing machines. The Pacific Club rooms grant access to the 17th-floor lounge for breakfast, afternoon tea, and evening cocktails with a dedicated team of staff.

Dining & Entertainment

Ming Restaurant serves authentic dim sum and a wide variety of Chinese delicacies, while Pacifica offers a buffet of international cuisines. The Summit Lounge on the rooftop provides panoramic city views and a small menu of snacks and drinks. Song Hong Bar is another option for beverages, and the hotel also has a coffee house on site.

Wellness & Recreation

The full-service spa and wellness centre offers body scrubs, couples massage, facials, and a full range of hair and beauty treatments. The indoor heated swimming pool has a retractable roof and is open all year, with sun loungers provided. Personal trainers are available for custom workout plans, and the fitness centre is open 24 hours with Technogym equipment, a separate weights room, and yoga classes.

Business & Events

The 420sqm pillarless Pacific Ballroom can host large meetings and events, and the hotel has a dedicated business centre with fax and photocopying services. Meeting/banquet facilities are available for small or large groups, with 24-hour security and CCTV coverage throughout. The hotel also offers a loyalty programme that enhances guest privileges and rewards.

Highlights

Location: 3 minutes from Old Quarter, 2.8 km from Water Puppet Theatre

Rooms: 236 rooms, Studio Suites, 2-Bedroom Premier Suites

Dining: Ming Restaurant, Pacifica buffet, Summit Lounge rooftop bar

Wellness: full-service spa, indoor heated pool, 24hr gym, personal trainers

Business: 420sqm Pacific Ballroom, business centre, 24-hour security

Lounge: Pacific Club Lounge with breakfast, afternoon tea, evening cocktails

“In my opinion, the property stands out for its tranquil West Lake setting and proximity to key attractions. I was particularly drawn to the rooftop bar with its city views, and the access to the Pacific Club Lounge seems a worthwhile perk. The significant investment in wellness, including a full-service spa and impressive fitness facilities, makes this hotel a balanced choice for both leisure and business.”
Hotel logo
Grace WhitmanContent & Editorial Director at Familyhotels

Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
  • Premier Lake View Room
    2 persons
    35 sq. feet
    1 King-size bed
    Lake view
    Air conditioning
    Bathtub
  • Pacific Club Room
    2 persons
    35 sq. feet
    1 King-size bed
    Air conditioning
    Bathtub
  • One-Bedroom Premier Serviced Suite
    2 persons
    60 sq. feet
    1 King-size bed
    Air conditioning
    Bathtub
Show all rooms

Availability and pricing for your selected dates

Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.1/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Yoga class
  • Sports trainer

Guest Parking

  • Electric kettle
  • Cookware/ Kitchen utensils

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's buffet

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Rooftop pool
  • Indoor swimming pool
  • Sun loungers
  • Sun terrace
  • BBQ facilities
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Back massage
  • Full body massage
  • Foot massage

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Separate tub and shower
  • Washing machine
  • Free toiletries
  • Bathroom telephone

Self-catering

  • Electric kettle
  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
Show more

Dining Onsite

Pan Pacific Hanoi offers a delightful range of dining experiences that fuse local flavors with international influences. Guests can explore diverse cuisines in inviting settings, from modern eateries to cozy lounges, each crafted to create a memorable meal.
  • Pacifica

    International with American, Japanese, Korean, Seafood, Vietnamese, and European influences
    Ambiance
    Family friendly and modern atmosphere, ideal for gatherings and intimate dining alike
    Key Offerings
    Signature dishes include fresh sushi, succulent seafood, and a variety of Halal, vegan, and gluten-free options. The inviting space accommodates mornings to evenings for a full dining experience.
    Reservation
    No
    Open daily from 06:00 to 22:00
  • Ming Restaurant

    Cantonese and Asian
    Ambiance
    Modern oriental design enhanced by private dining rooms boasting impressive views of the city
    Key Offerings
    Highlights include a delightful vegetarian menu featuring contemporary takes on traditional dishes. With a cozy interior, it's perfect for a leisurely lunch or an elegant dinner.
    Reservation
    No
    Open Monday to Sunday from 11:00 to 14:00 and 17:30 to 22:30
  • Song Hong Bar

    Lounge bar with a focus on beverages and light bites
    Ambiance
    Elegantly decorated lounge setting perfect for wind-down moments or casual meet-ups
    Key Offerings
    A wide selection of craft cocktails and a relaxing space to unwind after a busy day, with stunning decor enhancing the inviting atmosphere.
    Reservation
    No
    Operating hours not specified; inquire at the venue
  • The Pastry Corner

    Gourmet bakery and café
    Ambiance
    Charming and welcoming space ideal for casual coffee breaks and sweet indulgences
    Key Offerings
    Enjoy a delightful variety of pastries, homemade cakes, chocolates, and macarons alongside premium coffee and tea selections.
    Reservation
    No
    Operating hours not specified; inquire at the venue

Pan Pacific Hanoi Location

1 Thanh Nien Road, Hanoi, 0
Explore Hanoi
Explore Hanoi
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Tran Quoc Pagoda
Tran Quoc Pagoda
5 minutes' walk
This serene pagoda is the oldest in Hanoi, showcasing stunning architecture and views of West Lake.
Ho Chi Minh Mausoleum
Ho Chi Minh Mausoleum
25 minutes' walk
An important historical site, the mausoleum provides insight into Vietnam's revolutionary leader and includes beautiful gardens.
Vietnam Military History Museum
Vietnam Military History Museum
25 minutes' walk
This museum houses significant artifacts from Vietnam's military history, offering free admission on weekends.
One Pillar Pagoda
One Pillar Pagoda
30 minutes' walk
An iconic symbol of Hanoi, this unique pagoda is built on stilts and set amidst beautiful gardens.
Cycling around West Lake
6 minutes' drive
Rent a bike and enjoy a scenic ride around West Lake, perfect for exercise and stunning views.
Yoga at Ly Thai To Park
25 minutes' walk
Join outdoor yoga sessions in the park, offering relaxation amidst greenery, great for all skill levels.
Street Food Tour
15 minutes' drive
Experience local flavors on this guided night tour, perfect for food lovers wanting an authentic taste of Hanoi.
Hiking at Nung Hill
10 minutes' drive
Enjoy hiking trails with breathtaking views. Rentals are available nearby, catering to outdoor enthusiasts.
Ming Restaurant
2 minutes' walk
A contemporary spot serving exquisite Chinese cuisine, famous for its dim sum and elegant atmosphere.
Home Hanoi Restaurant
10 minutes' walk
This local favorite offers traditional Vietnamese dishes, emphasizing fresh, local ingredients in a cozy setting.
Pacifica
2 minutes' walk
An upscale dining venue offering a blend of international and Vietnamese dishes, ideal for fine dining occasions.
Sy Phu Restaurant
3 minutes' walk
Casual eatery known for its flavorful Vietnamese dishes and friendly service, suitable for relaxed meals.
Tranquil Rooftop Bar
5 minutes' drive
This rooftop bar offers breathtaking city views and crafted cocktails, perfect for a night out or relaxing evening.
Hanoi Opera House
10 minutes' drive
Experience live performances at this historic venue, featuring opera, ballet, and theatrical productions.
Jazz Club
20 minutes' walk
A vibrant spot offering live jazz music, creating an engaging atmosphere for both locals and visitors.
Water Puppet Theatre
2.5 km (10 minutes' drive)
This unique theatrical art form entertains guests with puppets on water, showcasing Vietnamese culture.
Tips on navigating the city
  • City Centre
    Hanoi 27 min  ·  1.4 mi
  • Airports
    Noi Bai International (HAN) 34 min  ·  14.0 mi
    Cat Bi International (HPH) 183 min  ·  75.5 mi
  • Train
    Ha Noi Railway station 5 min  ·  1.9 mi
Get access to exclusive early booking discounts for your family’s upcoming getaway
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Check Rates
Property information and rules
Check-in
from 14:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel Pan Pacific Hanoi provides visitors with a free full breakfast.
Children & extra beds
Maximum capacity of extra beds in a room is 1. 
Pets
Pets are not allowed.
Languages
English, German, French, Japanese, Chinese, Russian, Korean, Chamorro, Malay, Vietnamese
Year renovated:
2011
Number of floors:
20
Number of rooms:
236
Former name
Sofitel Plaza Hanoi

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 369 verified reviews
8.8 /10
Great
88 %
Recommend
Breakfast
8.4/10
Cleanliness
8.5/10
Comfort
8.5/10
Facilities
8.1/10
Free WiFi
9.0/10
Location
8.4/10
Paid Wi-Fi
8.7/10
Staff
8.8/10
Value for money
7.7/10
Pros
Lake view
Comfortable bed
Attentive staff
Helpful concierge
Cons
Weak air conditioning
Guest reviews
based on 2337 reviews
4.5/5
based on 346 reviews
8.2/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
FAQs
About Pan Pacific Hanoi
What is the distance from Pan Pacific Hanoi to Noi Bai International Airport?
The hotel is 25 km from Noi Bai International Airport.
How far is Pan Pacific Hanoi from Hoan Kiem Lake?
Pan Pacific Hanoi is located 3 km from Hoan Kiem Lake.
What dining options are available at Pan Pacific Hanoi?
Dining options include Ming Restaurant, which serves dim sum and Chinese delicacies, and Pacifica, offering a buffet of international cuisines.
What amenities does Pan Pacific Hanoi provide for guests looking to exercise?
The hotel features a fitness center, personal trainers, and two swimming pools including a rooftop pool.
Are there any nearby restaurants to Pan Pacific Hanoi?
Nearby restaurants include Summit Lounge, Song Hong Bar, and Nha Hang Cong Vien Nho, all located 0.5 km away.
What are the check-in and check-out times at Pan Pacific Hanoi?
Check-in is at 14:00 and check-out is at 12:00.
Is parking available at Pan Pacific Hanoi?
Private parking is available on-site for free.
What features make Pan Pacific Hanoi suitable for business travelers?
The hotel offers a dedicated business centre with 12 versatile meeting spaces and high-speed internet access.
What kind of room amenities are available at Pan Pacific Hanoi?
Rooms include a flat-screen TV, minibar, air conditioning, and an en suite bathroom with French amenities.
What language does the staff at Pan Pacific Hanoi speak?
The staff at the hotel speaks English and Vietnamese.

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